1. Introduction

TradeMatch Pro Ltd (“we”, “us”, “our”) is committed to protecting the privacy of exporters and other users who interact with our website, questionnaires, and email communications.
This Privacy Policy explains what personal data we collect, why we collect it, how we use it, how it is stored, your rights under UK GDPR, and how to contact us.
By using our website or completing our Export Check questionnaire, you agree to the practices described in this policy.

2. What Personal Data We Collect

We may collect the following personal data:

(a) Information you provide directly:
• Name
• Company name
• Email address
• Phone number
• Country
• Export experience level (from Export Check)
• Product and market preferences
• Responses to questionnaires
• Messages submitted through contact forms

(b) Website usage information:
• IP address
• Browser type
• Pages visited
• Time spent on site

(c) Email interaction data:
• Email opens
• Link clicks
• Newsletter engagement

3. Why We Collect Your Data

We collect and process your personal data to:
• Provide access to the Founder Member Programme
• Analyse where exporters are on the export roadmap
• Recommend which reports may be useful in future
• Communicate updates, resources, and export intelligence
• Improve our products and services based on feedback
• Respond to enquiries
• Meet legal and regulatory obligations

We do not sell your personal data to third parties.

4. Legal Basis for Processing

We process personal data under the following legal bases:
• Legitimate interest (providing export intelligence and improving our reports)
• Consent (Export Check and email subscriptions)
• Contractual necessity (responding to direct enquiries)
• Legal obligation (maintaining statutory records)

5. How We Store and Protect Your Data

Your personal data is stored securely within:
• Zoho CRM and Zoho Forms
• Internal secure cloud systems
• Encrypted storage (where appropriate)

We apply strict access controls and data minimisation.
Data is not transferred outside the UK/EU unless appropriate safeguards such as Standard Contractual Clauses are in place.

6. How Long We Keep Your Data

We retain personal data only as long as necessary:
• Export Check responses: 12–24 months
• Email engagement data: 12 months
• Contact enquiries: 6–12 months
• Founder Member Programme records: duration of membership

You may request deletion at any time.

7. Your Rights Under UK GDPR

You have the right to:
• Access your personal data
• Correct inaccurate information
• Request deletion (“right to be forgotten”)
• Withdraw consent
• Object to certain processing
• Request data portability

To exercise your rights, contact us using the details below.

8. How to Contact Us

TradeMatch Pro Ltd
71-75 Shelton Street, Covent Garden,
London WC2H 9JQ, United Kingdon
Email: info@tradematchpro.co.uk
Phone: +44 (0)7701066512

9. Updates to This Policy

We may update this Privacy Policy from time to time.
The most recent version will always be available on our website.